Jackie Lichwell, Regional Vice President and General Manager, Landmark Health
Jackie Lichwell is Regional Vice President and General Manager over Landmark Health’s New England market, covering four states, ~20k patient lives, and employing 125 team members. She joined Landmark in 2018 as Director of Health Services with responsibility for the day-to-day operations of the medical group.
Jackie has pursued a career built on a curiosity to understand how health care can be accessed and delivered differently from traditional models in this country. Trained as a Registered Nurse at Northeastern University, she provided direct patient care in several large health systems, including a few years as a travel nurse. During this time, she recognized the inconsistencies in how care is delivered, how care can be accessed by patients and what the impact on patient outcomes could mean. These curiosities continue to inform her work every day.
Prior to joining Landmark, Jackie worked at athenahealth, a software as a service technology company, leading clinical performance teams for the EHR platform. She was part of the team that coached and managed thousands of providers to reach full government incentive dollars; all of this done by leveraging the technology, building the knowledge base and taking on work for providers so they did not have the administrative burden in their practices. As a career highlight, Jackie also led a cross-geography team in Chennai, India where she traveled to in order to fully appreciate the work culture and improve collaboration and communication across the teams.
Along the way Jackie earned her Master’s in Health and Medical Informatics from Brandeis University. She is an active member of the Healthcare Businesswomen’s Association.